- SALES
Credit Card payments will incur a 3% fee. Please contact us by email or telephone if you elect to not use a Credit Card. We don’t like the credit card fee anymore than you do. We could’ve just added it in the price but chose to show you where your money is going.
If you elect to pay with Check, Cashier’s Check or USPS Money Order, CALL IN YOUR ORDER. Your item will be held and shipped once payment clears. If no payment is received within 10 days, the sale will be cancelled.
Sales and Shipping ONLY WITHIN THE U.S.
–Shipping Policy
Thank you for visiting and shopping at My Website (change this). Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
may take up to 5 business days. We are a small shop. we are not amazon. If you need something shipped expedite please call and we will absolutely do our best to make that happen!
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment to P.O. boxes or APO/FPO addresses
Curtis Custom ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
My Website (change this) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Curtis Custom is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
- DEALER SALES
Dealer Pricing is available. Please contact us by email or telephone for details. chase@curtiscustom.com
- MIlITARY / LE DISCOUNT
Curtis Custom offers a Military/LE discount. Please email for details
- METHOD OF PAYMENT
We accept Personal Check, Cashier’s Check or U.S. Postal Money Order, PayPal, Visa, MasterCard or Discover AMEX
- CUSTOMER SERVICE / WARRANTY
Our warranty is for life! It’s about taking care of our customers!
We will repair or replace your product(s) in the event it becomes damaged or defective at no charge to you. If we cannot repair your product(s) we will replace it with a product(s) in perfect working order of equal or better physical condition.
If you ever have a problem, no matter the cause, we promise to take care of you!
The warranty does not cover loss, theft, deliberate damage or cosmetic damage that does not hinder the performance of our product.
- Privacy Policy
Effective Date: July 30, 2025
Curtis Custom LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website https://www.curtiscustom.com (the “Site”).
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide:
– Name, email address, phone number, billing/shipping address.
– Payment information when you place an order (processed securely via our payment gateway; we do not store full credit card numbers).
– Information you provide through contact forms, account registrations, or other direct interactions.
b. Automatically Collected Information:
– IP address, browser type, device type, operating system.
– Pages you visit, products viewed, referring websites, and the dates/times of your visit. – Cookies and similar tracking technologies (see Section 4).
2. How We Use Your Information
We use the information we collect to:
– Process and fulfill orders, including payment processing and shipping.
– Communicate with you regarding your order, inquiries, or customer service requests.
– Improve our products, services, and website functionality.
– Send marketing communications (only if you have opted in; you can unsubscribe at any time). – Detect and prevent fraud or other prohibited activities.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your information only as follows:
– Service Providers: With trusted third parties (e.g., payment processors, shipping carriers, email service providers) who perform services on our behalf.
– Legal Requirements: When required by law, subpoena, or court order, or if we believe such disclosure is necessary to protect our rights or comply with a legal obligation.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience on our Site, analyze site traffic, and remember your preferences. You can disable cookies in your browser settings, but some parts of the Site may not function properly.
5. Your Rights
If you are a resident of certain states (such as California), you may have the right to: – Request access to the personal information we hold about you.
– Request that we delete your personal information. – Opt out of receiving marketing communications.
To exercise these rights, please contact us at the email address below.
6. Data Security
We take reasonable measures to protect the information you provide against unauthorized access or disclosure. However, no data transmission or storage method is 100% secure.
7. Children’s Privacy
Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Curtis Custom LLC